It is not up to SMEs to determine the quality of their exports. Rather, it is the regulatory authorities of the home and importing countries, as well as the SMEs’ buyers, who hold the power to accept a shipment of a goods or not. This module thus introduces the various elements of quality, both mandatory and voluntary, as they relate to an SME’s exports. It finishes with a quality control system (QCS) self-assessment, which participants can use to evaluate the level of quality control in force in their own enterprise.  

trade business management quality